Privacy Policy

Jewel Box Privacy Policy

Last Updated:  November 14, 2025
Effective Date: November 21, 2025

This Privacy Policy (“Policy”) describes how Jewel Box (“we,” “our,” “us”) collects, uses, discloses, and protects personal information when you visit or make a purchase on our e-commerce website (“Site”). This Policy supplements and should be read together with the Squarespace Privacy Policy and Squarespace Cookie Policy, which govern the platform services supporting our Site.

By accessing or using our Site, you agree to the practices described in this Policy.

1. Information We Collect

We collect several types of information to operate our jewelry e-commerce business, process orders, and enhance customer experience.

A. Information You Provide Directly

1. Account & Profile Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Password (encrypted by Squarespace)

2. Order & Transaction Information

  • Jewelry items purchased

  • Customization details (engraving instructions, ring sizes, etc.)

  • Payment information (processed securely through third-party payment processors; we do NOT store full credit card numbers)

3. Customer Support

  • Inquiries submitted through forms, email, or live chat

  • Return or warranty requests

  • Repair or resizing details

B. Information Collected Automatically

Squarespace and integrated third-party tools collect:

  • IP address

  • Device and browser type

  • Pages viewed, referring URLs, click behavior

  • Approximate geolocation (based on IP)

  • Session duration and browsing patterns

This data is collected through:

  • Cookies

  • Pixels

  • Web beacons

  • Analytics scripts (e.g., Google Analytics, Meta Pixel)

C. Information From Third Parties

We may receive personal information from:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers (tracking updates and delivery confirmation)

  • Marketing partners (e.g., Instagram, Pinterest, Google Ads)

  • Fraud-prevention services

2. How We Use Your Information

We use your information to:

A. Process Orders

  • Fulfill purchases, manage transactions, and ship jewelry products

  • Provide order and delivery confirmations

  • Handle cancellations, returns, repairs, and warranties

B. Improve and Personalize Your Experience

  • Recommend jewelry products based on browsing or purchase history

  • Customize content or promotional offers

  • Analyze how visitors navigate the Site to improve layout and performance

C. Marketing and Communications

  • Send promotions, product announcements, and newsletters (with opt-out options)

  • Retarget ads on Google, Meta, Pinterest, or other platforms

  • Conduct giveaways or loyalty/reward programs

D. Security, Fraud Prevention, and Compliance

  • Protect the Site from abuse or malicious behavior

  • Validate payments and prevent fraudulent orders

  • Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. However, we may share information with:

A. Service Providers

  • Squarespace (website hosting, analytics, ecommerce tools)

  • Payment processors (Stripe, PayPal, Afterpay, etc.)

  • Shipping carriers (UPS, FedEx, USPS, DHL)

  • Email and marketing tools (Mailchimp, Klaviyo, Meta, Google)

  • Analytics providers (Google Analytics, Hotjar, Meta Pixel)

These providers use your information only to perform services on our behalf.

B. Legal, Compliance, and Safety

We may disclose information if:

  • Required by law, subpoena, or government request

  • Needed to protect our legal rights or investigate fraud

  • Necessary to prevent harm or illegal activity

C. Business Transfers

If we undergo a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Keep your cart items stored

  • Remember login sessions

  • Track website traffic and performance

  • Provide personalized product recommendations

  • Serve targeted advertisements

You can manage or disable cookies through your browser settings. Certain features, such as checkout, may not function properly without essential cookies.

5. Data Retention

We retain your information only as long as necessary for business and legal purposes, including:

  • Order history (for tax and warranty purposes)

  • Customer communications

  • Account details

When information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

  • SSL encryption for all data in transit

  • Secure payment gateways

  • Limited access to customer data by authorized personnel

  • Encrypted password storage

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location (including California, Virginia, Colorado, and the EU/EEA), you may have rights such as:

  • Access your personal information

  • Request correction or deletion

  • Opt out of marketing communications

  • Opt out of certain tracking and analytics

  • Request a copy of your data (“data portability”)

  • Limit use of sensitive information

To exercise any rights, contact us at info@shopjewelbox.com.

You may unsubscribe from marketing emails using the “unsubscribe” link in any message.

8. Children’s Privacy

Our Site is not directed to children under 13 (or under 16 in the EU).
We do not knowingly collect personal information from children. If we learn that a child has submitted personal data, we will remove it promptly.

9. International Data Transfers

If you reside outside the United States, your information may be transferred to and processed in the U.S., where our servers and many of our service providers are located. We take steps to ensure appropriate safeguards are in place.

10. Third-Party Links

Our Site may contain links to external websites or social platforms.
We are not responsible for the privacy practices of those third parties. We encourage you to review their policies.

11. Changes to This Policy

We may update or modify this Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Site constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, you may contact us at:

Jewel Box
Email: info@shopjewelbox.com
Phone: (813)955-2633